✨ SHIPPING POLICY
All of our products are handmade with love and care. Please allow 3–5 business days for processing before your order ships.
Once shipped, you will receive a tracking number via email. Delivery times vary depending on your location.
Please ensure your shipping address is correct—we are not responsible for packages sent to the wrong address due to customer error.
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✨ RETURNS & REFUND POLICY
Due to the personal and handmade nature of our products, all sales are final. We do not accept returns or exchanges.
If your order arrives damaged or incorrect, please email us at [your email] within 3 days of delivery. We will gladly resolve the issue with a replacement or store credit, depending on the situation.
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✨ PRIVACY POLICY
Your privacy is important to us. Any personal information you provide (name, email, address) is used solely to fulfill your order or communicate with you directly.
We never share or sell your information to third parties. Payments are securely processed via Big Cartel and our payment processor.
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✨ TERMS & CONDITIONS
By purchasing from Caylia Natural, you acknowledge and agree to our policies. Our products are for external use only and are not intended to diagnose, treat, or cure any medical condition. Always consult your healthcare provider before use, especially if pregnant, postpartum, or trying to conceive.
Caylia Natural is not liable for individual reactions to ingredients. Please read product descriptions and ingredient lists carefully before use.